Shipping & Delivery

Order processing

Many of our wigs are sourced and prepared specifically for your order. Processing times therefore depend on the style, specifications and availability of the item selected.

Processing may take approximately 6–30 business days. We’ll keep you informed if your order requires additional preparation time.

Estimated delivery

Once your order has been processed and dispatched, delivery typically takes approximately 3–10 business days under normal shipping conditions.

Because processing times vary between products, the total time between placing your order and receiving it may vary. Peak periods, public holidays, supplier availability, courier delays and other circumstances outside our control may also affect delivery times.

Shipping costs

Any applicable shipping charges will be shown during checkout before you complete your purchase.

If additional delivery charges apply because of your location or a special delivery requirement, we’ll communicate this with you before proceeding where applicable.

Tracking your order

Once tracking becomes available for your shipment, we’ll send the relevant tracking information to you using the contact details provided with your order.

Please allow some time after dispatch for the courier’s tracking system to update.

Delivery addresses

Please make sure your delivery address and contact information are complete and accurate when placing your order.

If you notice an error, contact us as soon as possible. Once an order has entered processing or has been dispatched, we may not always be able to change the delivery address.

Delays & delivery updates

Occasionally, circumstances such as high order volumes, supplier availability, public holidays, courier disruptions or other unexpected events can cause delays.

If we become aware of a significant delay affecting your order, we’ll do our best to keep you updated.

Need help with your delivery?

If you have a question about an existing order, please contact Signature Wigs and include your order number so we can assist you as quickly as possible.