Refund & Returns

Returns & exchanges

Wigs and human hair products are personal-wear items, anything being considered for a return or exchange must be kept in its original, unused and unaltered condition.

Where a return or exchange is permitted, please contact us within 7 days of receiving your order.

Keeping your wig return-ready

To help us assess a return, please keep the wig in the same condition in which it arrived. This means:

• The wig has not been worn or installed
• The lace has not been cut or altered
• The hair has not been washed or chemically treated
• The wig has not been coloured, bleached, trimmed or customised
• No glue, makeup, perfume or styling products have been applied
• Original packaging and tags are kept where applicable

Once a wig has been used or altered in a way that affects its hygiene or resale condition, we may be unable to accept it. A change of mind return or exchange is not accepted.

Custom & personalised orders

Wigs that have been made, altered or customised specifically to your requested specifications may not qualify for a change of mind return or cancellation.

Damaged, defective or incorrect orders

If your order arrives damaged, appears defective, or is different from what you ordered, please contact us as soon as possible.

We may ask for clear photos, videos, packaging information or other reasonable details so that we can understand what happened and help resolve the issue.

We recommend recording your unboxing where possible, especially before removing any packaging or altering the wig.

Refunds

Where a refund is approved, we’ll confirm the next steps with you. Refunds are ordinarily returned to the original payment method.

Once processed by Signature Wigs, your bank or payment provider may need additional time before the funds reflect in your account.

Return shipping

For eligible returns, return delivery costs may be for the customer’s account.

Where an item is defective, damaged or incorrect and qualifies for a statutory remedy, the return will be handled in accordance with applicable South African consumer law.

Need help?

Please contact Signature Wigs before sending an item back. Include your order number and a short explanation of what you need help with, together with any relevant photos or video.